Returns & Exchanges
For us, it is important to ensure that customers are satisfied with their choices.If the return is caused by the consumer, consumer should be responsible for the shipping fee.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.The specific fee should be based on the express company you choose.
In order to satisfy our customers with their choices, we provide the following exchange and return policies for any damage or dimensional change accidents:
1. If you order the wrong size ring, we will replace your ring with the correct size within 30 days after purchase, but you need to pay $10 shipping. Not sure about your ring size, you can click the "Ring Size Chart" button of the product page to get your correct ring size or read the "Ring Size Guide" at the bottom.
2. If the ring you received is defective or of lower quality than you expected, we will accept the return or refund of the ring within 30 days. Please take high-resolution photos of damaged or defective rings and send them to us by email. Because we need these pictures to understand the location of the damage or defect, then we will resend to you the new ring.
3. If for any reason you are not satisfied with the purchase, we will accept your return and refund within 15 days from the date of delivery.
4. If the ring is lost or damaged during transportation, please email us at firstname.lastname@example.org in time and we will resend the new ring to you free of charge.
If you need to exchange / return, please email us at email@example.com to contact us or go to the "Contact Us" page and fill out the form, indicating whether you need to exchange or return and the reason for the request. This helps us process your request in the most effective and timely manner.